Licensing Questions

What is your policy for annual support-renewal / upgrades? If we were to have a production issue, how quickly are you able to address it?

When you purchase the library, 3 months of free support is included. This is normally enough to get the library integrated into your application and to work out any issues that may come up. Support includes answers to any questions that may come up, priority bug fixes and free upgrades during the 3 month period.

Additionally, we also offer extended support renewable on a yearly basis. The extended support includes the same items as the initial 3 month support and is priced at 18% of the purchase price per year.

Is there an expiry date for the license?

There is no expiration on the license.

 

Technical Questions

What's the difference between User Password and Master Password?

A User Password is a pasword required to open the file.
A Master Password is a password required to set or change security settings.

Using your jPDFSecure library, can I encrypt a pdf document without setting a password?

Yes, you can, You simply call the setSecurity method with empty passwords (User and Master passwords). As long as you call the setSecurity method, the pdf document will be encrypted.